MyOchsner - Login Page (2024)

About MyOchsner

What is MyOchsner?

MyOchsner offers personalized and secure online access to your medical records. It enables you to manage and receive information about your health. With MyOchsner, you can:

• Request and schedule medical appointments;
• View your health summary from the MyOchsner electronic health record;
• View test results;
• Request prescription renewals;
• Access trusted health information resources;
• Communicate electronically and securely with your medical care team;
• And more!

For more information about MyOchsner, check out https://www.mychart.com/features.

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Is there a fee to use MyOchsner?

No, MyOchsner is a free service for all patients.

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What do I need to use MyOchsner?

You need access to a computer connected to the Internet and an up-to-date browser (such as Google Chrome, Mozilla Firefox, Microsoft Edge).

You can also download the MyOchsner mobile app from the Apple App Store or Google Play Store. Apple devices require iOS 15.5 or higher, and Android devices require Android 7.0 or greater.

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How is MyOchsner secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all MyOchsner messaging is done while you are securely logged in to our website or mobile app.

You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyOchsner, in addition to using your username and password. View our Two-Step Enrollment Guide for more information.

You might receive email or text notifications that contain links to MyOchsner. These notifications allow you to login to MyOchsner securely using a link that expires after a short time. Keeping your MyOchsner account secure means keeping your phone number and email account secure. If you think that your phone number or email account may be compromised, you can change the phone number or email account on file on the "Personal Information" page in MyOchsner.

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What about my privacy? Is it protected?

The Health Insurance Portability and Accountability Act (HIPAA) privacy rule, a federal law, gives you rights over your health information and sets rules and limits on who can look at and receive your health information. This law applies to all forms of individual's protected health information, whether electronic, written, or oral. This law requires security for health information in electronic form. For more information please view our HIPAA document.

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Enrollment Questions

How do I sign up?

There are several different methods of MyOchsner signup that might be used by different departments across your healthcare organization:

• Clinic staff might sign you up directly while you're at the front desk or in the exam room.
• You might receive a MyOchsner activation code on your After Visit Summary or on a billing statement.
• You might receive a text message or email with an activation code when you come in for a visit.
• You might be able to use self-signup online to create a MyOchsner account by matching your information against what is on file in your medical record or with third-party identity verification.

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I did not receive an activation code, or I lost it or let it expire. Can you send me a new activation code?

You may follow the Sign Up Now link and Request an account online at my.ochsner.org. After your information is verified, you will be directed to create a username and password. You may contact us at MyOchsner@ochsner.org or Ochsner Patient Support Line at 1-877-339-2637 for assistance.

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My activation code does not work. What should I do?

For your security, your activation code expires after 45 days and is no longer valid once you use it. You can now sign up for MyOchsner directly by clicking the Sign Up Now button on the sign-in page, and then the Sign Up Online button. Once you fill out and submit the form, your MyOchsner account will be created. If you are still experiencing issues, email us at MyOchsner@ochsner.org or call our MyOchsner Patient Support Line at 1-877-339-2637.

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Your Medical Record

When can I see my test results in MyOchsner?

With MyOchsner, you can view most test results as soon as they become available. Know that you will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in MyOchsner.

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If I send a message to my provider, when can I expect a reply?

You will generally receive a response within 1-3 business days. Note that MyOchsner messages should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Where can I update my personal information?

On the Personal Information page in MyOchsner, you can update your address, phone number, email address, preferred name, and other personal details at any time so that your clinic always has the most up-to-date information in your record.

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How do I change my legal name in MyOchsner?

To make a request to change your legal name, call our MyOchsner Patient Support Line at 1-877-339-2637.

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What should I do if some of my information in MyOchsner is incorrect?

Your MyOchsner information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.

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MyOchsner for My Family

Can I view a family member's medical record in MyOchsner?

Yes, you can. MyOchsner proxy access allows you to access the medical records of your family members and others you care for, with their permission. You must be at least 18 years old to have proxy access to another person’s medical record.

You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page in MyOchsner.

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No, due to the sensitive nature of medical information, each person must have their own MyOchsner account.

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Technical Questions

I forgot my username or password. What should I do?

If you're having trouble logging in, click the “Forgot Username?” or “Forgot Password?” link below the login fields for assistance. Follow this guide for more information. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our MyOchsner Patient Support Line at 1-877-339-2637 to request assistance.

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I didn't receive my two-step verification code. What should I do?

Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn’t receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don’t have an email address on file. If this is the case, call our MyOchsner Patient Support Line at 1-877-339-2637 for quick support.

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I was logged out of MyOchsner. What happened?

We aim to protect your privacy and the security of your information. If your keyboard remains idle for 15 minutes or more while you are logged into MyOchsner, you will be automatically logged out. We recommend that you log out of your MyOchsner session if you need to leave your computer, even for a short time.

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What do I do if I get locked out of my account?

For security purposes, your account is disabled after 6 attempts. When your account has been disabled, it must be reactivated by an administrator, who will need specific information to make sure that the correct account is being reactivated.

Please email your full name, DOB, and your MyOchsner username (if you know it) to MyOchsner@ochsner.org, or call the MyOchsner Patient Support line at 1-877-339-2637 and provide the same information to reactivate your account. An administrator will contact you if any additional information is needed, and they will notify you when your account has been reactivated.

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I have multiple MyOchsner accounts. How do I link them together?

If you've been seen at another healthcare organization, you might be able to view information from that medical record right in MyOchsner. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:

• Allergies
• Care team
• Health issues
• Medications
• Messages
• Test results
• Visits

To view this information, you must link your account. Check out our video tutorial on how to do this.

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How do I delete my account?

You can request that we deactivate your account by contacting the MyOchsner Patient Support Line at 1-877-339-2637.

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Who do I contact if I have further questions?

Email us at MyOchsner@ochsner.org or call our MyOchsner Patient Support Line at 1-877-339-2637.

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